FAQ
Check out our FAQs, or dive deeper by exploring all the answers!
Device Safety and Function
Is this shisha pen safe?
Yes, our nicotine-free shisha pens are manufactured using high-quality, cruelty-free, and vegan-friendly materials. They are rigorously tested to ensure safety and compliance with all relevant regulations. Please follow the usage instructions for optimal safety.
How does this nicotine-free shisha pen work?
The pen is pre-filled with a blend of natural flavors. It activates automatically when you inhale, creating a smooth and enjoyable experience without the need for buttons or adjustments.
How will I know when this shisha pen is fully used?
You will notice a significant reduction in vapor production, flavor intensity, or the device may stop producing vapor altogether. This indicates that the pen is fully used and ready for disposal.
Can I recharge and refill this shisha pen?
No, our nicotine-free shisha pens are designed for single use and cannot be recharged or refilled. Once the pen is fully used, please dispose of it responsibly.
Product Use
Can I travel with my shisha pen?
Yes, our nicotine-free shisha pens are very TSA friendly, compact and easy to carry. However, always check airline and local regulations for carrying electronic devices or vapor products during travel.
How long should my shisha pen last?
The lifespan of the pen depends on your usage habits. On average, it provides approximately 2500 puffs, making it a reliable option for extended use.
What do I do with my shisha pen when it is finished?
Please dispose of the pen responsibly in accordance with local electronic waste disposal regulations. Many communities have designated recycling centers for such items.
Any cautions about care and use?
Yes, keep the pen away from direct sunlight, extreme heat, and moisture to maintain its functionality. Store it out of reach of children and pets. Do not attempt to open or modify the device.
Are there age restrictions for purchasing this disposable pen?
Yes, the sale of this product is restricted to individuals of legal age in their respective region, typically 18 or 21 years old. Proof of age may be required at the time of purchase.
Vitamin Formulas
Is there any nicotine in this disposable pen?
No, our disposable pens are 100% nicotine-free, ensuring a safe and enjoyable experience without the addictive effects of nicotine.
Does the product contain CBD or THC?
No, our products do not contain CBD, THC, or any psychoactive substances. They are designed solely for flavor enjoyment using natural and safe ingredients.
Shipping and Returns
When do preorders ship?
Pre-orders ship as soon as the product becomes available. You will receive an email notification with tracking information once your order is on its way.
Does OasisFlavor ship worldwide?
Yes, we offer worldwide shipping. However, certain restrictions may apply depending on the regulations in your country.
What’s the shipping policy?
We strive to process and ship all orders within 1-3 business days. Delivery times vary depending on your location and shipping method chosen. For detailed information, please visit our Shipping Policy page.
What’s the return policy?
We accept returns for unused and unopened products within 30 days of purchase. Please refer to our Return Policy page for step-by-step instructions on initiating a return or exchange.
How long will it take to arrive?
Delivery times vary by location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-15 business days depending on the shipping method selected.
Where do you ship?
We ship to most countries worldwide. For a full list of regions we serve, please check the shipping section on our website.
Is the package discreet?
Yes, all packages are shipped in plain, unmarked packaging to ensure discretion and privacy.
Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number via email to monitor its progress until it reaches your doorstep.
What happens if I run into any issues with my order?
If you encounter any problems with your order, such as damaged, missing, or incorrect items, please contact our customer support team immediately. Support@oasisflavor.com. We’re here to resolve any issues promptly.