Return and Exchange Policy

• Refund Process: Explain how refunds work (e.g., bank transfer, credit card refund, and any fees like 3% deduction for card refunds).
• No Refunds for Misuse: State that refunds or exchanges won’t apply if the product is damaged by misuse.
• Customer Service: Provide two phone numbers, two email addresses, and your business address for any return or exchange queries.
• Refund Time: Mention how long the refund process will take (e.g., 10 business days).

Satisfaction Guarantee
At Oasisflavor, your satisfaction is our top priority. If you are not completely happy with your first purchase, you may request a refund within 30 days of your purchase date for your first shisha pen (excluding shipping fees, taxes, or customs duties).

• Non-refundable items: Refunds are not available for merchandise, sample packs, limited edition items, or products purchased on sale.

For subscription orders (3 or 6 months), any unopened products must be returned to us. Customers will need to provide proof of unopened and unused bottles for a refund. Return shipping is the responsibility of the customer.

Return Instructions

• Return requests must be submitted within 30 days of the purchase date.
• The product must be unopened, unused, undamaged, and returned in the original packaging.
• Customers are responsible for return shipping costs.

To initiate a return or refund, please contact our support team at support@oasisflavor.com

Refunds
Refunds typically take 5-7 business days to process once we receive the returned product. Refunds will be issued to the original payment method. Please note that shipping costs and taxes are non-refundable.

Damaged Product Replacements
If you receive a damaged product, please reach out to us at support@oasisflavor.com with your order number and photos of the damaged item. We will gladly replace the product at no additional cost.

Order Cancellation
To cancel an order, please contact us at support@oasisflavor.com as soon as possible. While we’ll do our best to accommodate cancellation requests, we cannot guarantee cancellation once an order has been processed for shipping. 

Return Shipping Address
4921 Albemarle Rd Ste 112
Charlotte, NC 28205
United States
Customer Phone Support

If you have any other questions or concerns, don’t hesitate to contact us at support@oasisflavor.com. We’re here to help!